Emotional intelligence (EI) refers to the ability to detect and to manage emotional cues and information.

Answer and Explanation: Correct answer: E) relaxation. Positivity Offset: It means choosing to stay slightly positive over being neutral. This situation closely resembles relaxation.

While reading the textbook, I also came across a concept called Positivity Offset, which refers to “the tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on)”.

A Explanation: Affect is a generic term that covers a broad range of feelings people experience, including both emotions and moods. Emotions are intense discrete and short-lived feeling experiences that are often caused by a specific event.

But soft skills are also seen as crucial for employees, particularly those engaged in customer interactions or leadership roles. For this reason, emotional intelligence (EI) has been viewed as a way to measure the admittedly objective soft skills organizations seek out in employees.

Coaching to enhance Emotional Intelligence helps leaders, teams and employees master the skills of EI—skills that will have the greatest impact on performance. EI Coaching can: Improve communication. Build better work relationships.

The Benefits of Emotional Intelligence

• Self-awareness. This is the ability to label, recognize, and understand your own emotions.
• Emotional regulation. Emotional regulation has to do with our ability to control strong emotions by not acting on raw feelings in an impulsive or destructive manner.
• Empathy.
• Social skills.