Interviewing for a call center position is an opportunity to showcase your problem-solving skills and demonstrate your ability to build trust with customers. In this article, we review some common call center interview questions and provide examples of impactful responses.

General Interview Questions

• Tell me about yourself.
• Why did you leave your last job?
• Why do you want to work for our company?
• What are your strengths and weaknesses?
• What questions do you have for us?
• What’s your idea of a call center?
• Why do you want to work in a call center?

If you’re trying to get a call center job, your strengths should include patience, problem-solving, excellent communication skills, fast learning, and friendliness. Discussing your weaknesses can be a sly way to further emphasize your strengths. For example, you can offer “I tend to work myself too hard” as a weakness.

So make sure to be prepared to come up with at least one weakness that isn’t too negative. Examples of weaknesses that aren’t very negative are: being workaholic and being too friendly. Answer this call center interview question with a lot of confidence.

The BPO industry is very striving in the Philippines, especially during the pandemic; companies have been supporting their employees through work from home or other programs. If you want a call center job, here are Sample Call Center Interview Questions and How to Answer Them that might help you with your future endeavor there.

Example: “As a call center representative, I would be the first point of contact for incoming callers. I am skilled at actively listening to customer questions or concerns and identifying the best solution.

If you want to land a job offer in a call center in the Philippines, then one of the best ways to raise your chances is by preparing for an interview. To be specific, you need to be aware of the common questions that come up in job interviews—whether it’s for a BPO in Cebu or a call center in Manila.