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The role of Hotel Receptionist is key to every hotel establishment. At the hotel’s reception area guests receive their first impression of the hotel and therefore of their probable hotel experience. This is where the primary communication with the hotel staff is established.

The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments.

• customer service skills.
• sensitivity and understanding.
• to be thorough and pay attention to detail.
• patience and the ability to remain calm in stressful situations.
• the ability to work well with others.
• excellent verbal communication skills.
• administration skills.
• the ability to understand people’s reactions.

Welcoming Guests A friendly smile and a warm greeting make a great start. Hello, welcome to [name of your hotel]. Here’s a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in.

Here are examples of the soft and hard skills receptionists typically have:

• Written and verbal communication skills.
• Customer service.
• Multitasking and prioritizing.
• Dependability.
• Familiarity with Microsoft Office.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail.

10 Personality Traits of a Great Receptionist

• Being open to new people and ideas.
• Being friendly and polite.
• Being sociable.
• Being judicious and careful.
• Able to control emotions.
• Able to empathize with others.
• Ability to work under Pressure.
• Ability to remain calm.

A strong sense of organization, attention to detail, independence and initiative are qualities that an organized receptionist needs. A receptionist who takes on multiple responsibilities and challenges and meets all his deadlines and job requirements will be known as a reliable and dependable worker inside the company.

6 Attributes to Look for in a Great Receptionist

• Effective communication. Naturally, a receptionist should have excellent verbal communication skills.
• Professionalism.
• Interpersonal aplomb.
• Multitasking capabilities.
• Organizational abilities.
• Technical prowess.

Duties and responsibilities of a Receptionist

• Meeting and greeting clients.
• Booking meetings.
• Arranging couriers.
• Keeping the reception area tidy.
• Answering and forwarding phone calls.
• Screening phone calls.
• Sorting and distributing post.

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors.

Documents Handled by a Receptionist

• Visitor’s Book.
• Telephone Message Pad.
• Request Form.
• Business Card.
• Telephone Directory.
• Diary.
• Mail register.
• Visitors register or appointment list.

The receptionist knows everyone in the office (unlike most employees) and gets involved in all departments, helping out where necessary. They always know whats going on, which is especially good when new employees or clients enter the business, as they can answer any questions.

Receptionist jobs are often seen as short-term roles, part-time positions, or stepping stones on your overall career path. But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential.

The dress code for a receptionist is definitely business casual attire. Legging can only be worn if worn with a dress. Our receptionists are the face of the office and we require them to look and be professional. No leggings, this is professional setting which requires professional attire.

Job titles for receptionists include ​front desk executive​, ​administrative assistant​, ​front desk officer​, ​information clerk​, ​front desk attendant​ and ​office assistant secretary​. Receptionists perform a variety of administrative tasks to keep the front desk running smoothly.

Always wear dark socks, and make sure your shoes are polished. Women may have the choice of a skirt, pant, or dress suit, or coordinating dress slacks, skirt, or dress, with a blazer. A blouse, sweater, or twinset can be appropriate.

As you make your hiring criteria more specific, be sure you include the following six traits as you look to fill the job of a receptionist:

• Effective communication.
• Professionalism.
• Interpersonal aplomb.
• Multitasking capabilities.
• Organizational abilities.
• Technical prowess.

On a daily basis, Receptionists operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. A typical day for a Receptionist and Information Clerk will also include: Schedule appointments and maintain and update appointment calendars.

14 front desk skills to list on a resume

• Interpersonal communication.
• Written communication.
• Active listening.
• Foreign language.
• Attention to detail.
• Scheduling.
• Stress management.
• Problem-solving.