Answer Expert Verified Basically, they are responsible for using laws to control businesses and monopolies and can even break them up.

Agencies create regulations to ensure safe products. Agencies provide information about products and services. Agencies collect buyers fraud complaints. Special Government agencies make companies and businesses compete, by protecting the customers as well.

Government Consumer Organizations:

• The Federal Trade Commission.
• US Department of Agriculture.
• The Food And Drug Administration.
• National Highway Traffic Safety Administration.
• Consumer Product Safety Commission.
• State Public Utilities Commissions.
• State Insurance Commissions.
• State Licensing Agencies.

The Consumer Product Safety Commission is responsible for consumer product safety. The Federal Trade Commission (FTC) protects consumers against false advertising and fraud. The Food and Drug Administration is responsible for the safeguarding of public health by monitoring drugs, medical devices, and cosmetics.

The Consumer Protection Act 1987 is in place to hold manufacturers accountable for producing unsafe goods. It allows consumers to claim compensation if the defective product has caused personal injury, damage to property or death. Claims under the Act are generally brought against the product’s ‘producer’.

The act has defined the criteria of Consumer Disputes Redressal Commission (CDRCs). The National CDRC will hear complaints worth more than Rs. 10 crores….The CCPA will be headed by the Director-General.

• Rights of consumers:
• Prohibition and penalty for a misleading advertisement:
• Consumer Disputes Redressal Commission:

In the United States a variety of laws at both the federal and state levels regulate consumer affairs. Among them are the Federal Food, Drug, and Cosmetic Act, Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Truth in Lending Act, Fair Credit Billing Act, and the Gramm–Leach–Bliley Act.

The CCPA includes several important laws, including the Truth in Lending Act, Fair Credit Reporting Act, and Fair Debt Collection Practices Act.

The Consumer Credit Act regulates credit card purchases but also gives you protection when you enter into a loan or hire agreement. It also gives you the right to a cooling off period.

What are the Key Principles of Consumer Protection and Fair Trading in Australia?

• Misleading Conduct.
• Unfair Practices.
• Product Guarantees, Refunds and Failure to Comply with Implied Warranties and Conditions.
• Failing to Supply Goods of a Merchantable Quality.

Fair Trading’s role in compliance NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders’ compliance with regulatory requirements. We safeguard consumer rights and investigate alleged breaches of the legislation we administer.

The objectives of the Trade Practices Act are to prevent anti-competitive conduct, thereby encouraging competition and efficiency in business, and resulting in a greater choice for consumers (and business when they are purchaser) in price, quality and service; and to safeguard the position of consumers in their …

In addition, trading standards services enforce legislation that protects businesses (such as the Business Protection from Misleading Marketing Regulations 2008, covered in the ‘Business-to-business marketing’ guide) and give advice to businesses.

What happens after you’ve reported to Trading Standards. Trading Standards will use the information you give to decide if they’ll investigate. Even if Trading Standards don’t contact you, they might use your evidence to take action against the business in the future.

Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate. The TSO have to investigate complaints from consumers and then prosecute or hold business accountable.

If you think the seller has broken the law You can report the seller to trading standards – for example, if they took your money and refused to deliver the item. Trading Standards may investigate but won’t usually be able to get you your money back.

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

1. Try to Work it Out with the Merchant First.
2. Option 1: Request a Chargeback.
3. Option 2: Consider Mediation.
4. Option 3: Sue in Small Claims.
5. Option 4: Pursue Consumer Arbitration.
6. FairShake Can Help Make Arbitrating a Breeze.

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. Repairs, replacements and refunds are known as remedies.

If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. (You may open a dispute within 180 days of payment.

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

If your credit card was charged, you can probably dispute the validity of this charge with the issuing bank. While an investigation is pending, you will not be responsible for it. However, if you paid by cash or check, you could file a lawsuit.

You can file a small claims lawsuit against the company. You may not get all the money back, but its worth filing.

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

Since there are no minimum time limits for returns in the U.S., either on federal or state levels, you find diversity in Return Policies from U.S. stores.

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

Refunds can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card or bank account). If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit).

PROTECTING MERCHANT REVENUE In cases of fraud, the merchant has no choice to reverse or refund the money to the cardholder or face a chargeback. This is known as chargeback fraud or friendly fraud. In these cases, the merchant can protect their revenue in two ways: deflection or representment.

An authorization reversal cancels the sale outright before any money changes hands. In contrast, refunds involve fully-processed transactions. If you detect an error, you can contact your acquiring bank to initiate an authorization reversal before the transfer is complete.