When someone makes you feel comfortable and at home, that person is being hospitable, providing a warm, friendly environment. Anything hospitable is welcoming and open. A Greek proverb suggested that in being hospitable, the main feeling should be good will.

The Spirit of Hospitality award is the highest honor to individuals and organizations that show exceptional dedication and commitment to the travel and tourism industry.

It has positive physical implications. Did you know that being hospitable reflects positively on your physical and emotional health? The best part is, it’s good for both parties! It increases self esteem, decreases stress and depression, and even boosts your immune system.

How to Show Hospitality Without a Perfect Home

1. Keep your home in good shape, whenever possible. Being able to welcome surprise guests into your home without feeling embarrassed is a wonderful feeling.
2. When you have advance notice do a bit of extra tidying.
3. Have some welcoming touches.
4. Have something to offer your guests.
5. Remember it’s not about your home.

Answer: In any hospitality environment, the spirit of welcome is so important in creating a strong foundation for the guest experience. Each person, each point of contact, can add so much to the ‘welcoming’ experience for guests! A welcome goes beyond words, it creates a feeling of caring and gives a sense of pleasure.

A warm and sincere welcome gives a sense of caring and makes people feel appreciated, as well as making them feel that they have made a good choice in using a business in preference to others.

The way you greet your customer goes a long way toward setting the tone for the customer’s experience with you and your business. A warm, sincere greeting will make a positive first impression and dissipate the customer’s apprehension.

Greeting someone you know is a vital part of courtesy and goodwill. Every greeting and introduction is an opportunity to demonstrate respect for others and to create a favorable impression of yourself to others. Greetings. When you greet someone, you acknowledge their presence.

Warmly greeting guests with a smile, asking appropriate questions, and getting them on their way are all very important factors in how a visitor is treated. If your receptionist is harried from being overworked, or having too many interruptions, this part of the visitor experience may be less than positive.

it important to know the name of your guest because its an indication that you’ve paid attention to them. It reflects that the fact they’re important enough for you to remember them. Using a person’s name makes them feel important and validated, strong feelings you want your customer to feel during any interaction.

8 Ways to Improve Hotel Guest Satisfaction and Increase Retention

1. Personalize, personalize, personalize.
2. Reach out with post-booking communication.
3. Offer freebies and complimentary services.
4. Implement in-room technology.
5. Be proactive.
6. Reward repeat guests.
7. Offer multiple communication channels – texting, voice, FB messenger.

15 Ways to Make Hotel Guests Feel Special

1. Offer the little extras.
2. Offer some amenities free of charge.
3. Always be fully-staffed.
4. Show you care by listening and responding to your guests.
5. Make all guests feel that your hotel is concerned about their special needs.
6. Train your staff.
7. Offer complimentary items.
8. Cancel extra charges occasionally.

How to enhance the guest experience before arrivals?

1. Provide an easy booking process.
2. Initiate communication before arrival.
3. Offer early check-ins.
4. Ensure smooth check-ins.
5. Address your guests personally.
6. Ensure cleanliness and maintenance.
7. Level up your in-room amenities.
8. Offer your hotel’s relevant amenities (quickly!)