The rule states that 7 percent of meaning is communicated through spoken word, 38 percent through tone of voice, and 55 percent through body language. It was developed by psychology professor Albert Mehrabian at the University of California, Los Angeles, who laid out the concept in his 1971 book Silent Messages (1971)….

the Last Supper

He concluded that the interpretation of a message is 7 percent verbal, 38 percent vocal and 55 percent visual. The conclusion was that 93 percent of communication is “nonverbal” in nature….

Hard Skills Examples List

• Technical skills.
• Computer skills.
• Microsoft Office skills.
• Analytical skills.
• Marketing skills.
• Presentation skills.
• Management skills.
• Project management skills.

To help you remain a competitive job candidate, here are some of the most in-demand skills you should look to develop: Cloud computing. Artificial intelligence. Sales leadership….

What are negotiation skills? Negotiation skills are qualities that allow two or more parties to reach a compromise. These are often soft skills and include abilities such as communication, persuasion, planning, strategizing and cooperating. Understanding these skills is the first step to becoming a stronger negotiator….

Negotiation Stages Introduction

• There are five collaborative stages of the negotiation process: Prepare, Information Exchange, Bargain, Conclude, Execute.
• There is no shortcut to negotiation preparation.
• Building trust in negotiations is key.
• Communication skills are critical during bargaining.

Ten negotiation techniques:

• Prepare, prepare, prepare. Enter a negotiation without proper preparation and you’ve already lost.
• Pay attention to timing.
• Leave behind your ego.
• Ramp up your listening skills.
• If you don’t ask, you don’t get.
• Anticipate compromise.
• Offer and expect commitment.
• Don’t absorb their problems.

These skills include:

• Effective verbal communication. See our pages: Verbal Communication and Effective Speaking.
• Listening.
• Reducing misunderstandings is a key part of effective negotiation.
• Rapport Building.
• Problem Solving.
• Decision Making.
• Assertiveness.
• Dealing with Difficult Situations.