A non-voice BPO interview is quite similar to a voice one….

Voice process job involes phone calling with customers (either inbound or outbound) and so your working timing may strictly follow the country’s timing in which you are working. Whereas non-voice process job involves work in computer & internet like email handling, chat support etc.

Why should we hire you? Answer : Sir, that is the good question you asked me, If you will give me opportunity to work in your company at this post I think that, by using my skills and knowledge I will play an important role in the upliftment of your company and I will prove it.

• What steps have you taken to be more successful in your career?
• How do you work under pressure?
• Describe your ideal job.
• What can you offer us?
• What are your most redeeming qualities?
• Can you tell us about your biggest failures and how you dealt with them?

When you interview for a BPO position, your interviewer may ask questions to get an idea of how you communicate and other important factors that impact your hiring, such as your work schedule and professional goals. Some questions might include: Tell me about yourself.

The non-voice process may not require excellent oratory skills as the persons working here will not have to interact with the customers directly. An example of excellent voice and non-voice BPO is the call centers in Delhi which can deliver excellent service in such processes.

Career Goals Examples (Short-term & Long-term)

• Gain a New Skill.
• Boost Your Networking Abilities.
• Intern with a Large Company to Gain Experience.
• Start Your Own Business.
• Improve Your Sales or Productivity Numbers.
• Earn a Degree or Certification.
• Make a Career Switch.
• Become an Expert in Your Field.

And now, here is an example of how to answer this question: “My immediate goal is to secure a position at a company like this one where I can continue to grow and improve myself both personally and professionally. I enjoy challenges and look forward to opportunities where I will be able to assume more responsibilities.

So what are the key skills that will be needed in 2020?*

• Complex problem-solving.
• Critical thinking.
• Creativity.
• People management.
• Coordinating with others.
• Emotional intelligence.
• Judgement and decision-making.
• Service orientation.