In previous years, I have outlined four types of communication, but I believe there are actually five types of communication: verbal, non-verbal, written, listening, and visual.

Before communication can take place, a purpose, expressed as a message to be conveyed, is needed. It passes between a source (the sender) and a receiver.

Feedback refers to the response or reaction of receiver to the sender’s message. When messages reach to the receiver, he decodes the message and sends his response to the sender to complete the communication process. Feedback enables the sender to evaluate the effectiveness of his message.

5 ways to make communication more effective

1. Understand the Need. You can’t share a message or piece of information effectively until it is clearly defined.
2. Learn to Listen. Somehow, when we think of communication, it’s almost instinctive to focus on the way we share our thoughts with others.
3. Manage Passive Communication.
4. Consider Non-Verbal Image.
5. Know Your Audience.

The essential components of a communication system are information source, input transducer, transmitter, communication channel, receiver and destination.

Examples of Communications Systems

• teleconferencing systems.
• messaging systems, including (See Course Specifications Document) voice mail: email. Voice Over Internet Protocol (VOIP)
• Other systems dependent on communication technology such as: e-commerce. EFTPOS. electronic banking.

Top 10 Essential Skills for Effective Communication

1. Listening. One of the most important aspects of effective communication is being a good listener.
2. Non-Verbal Communication.
3. Be Clear and Be Concise.
4. Be Personable.
5. Be Confident.
6. Empathy.
7. Always Have An Open Mind.
8. Convey Respect.

Every human communication interaction, be it face-to-face, written, by telephone, or by other means, has three critical components: Sending Communication, Receiving Communication and Feedback.

What are the Benefits of Effective Communication in Healthcare?

• Improved Patient-Provider Interactions. Improved health communication skills between patients and healthcare providers lead to better health outcomes for patients.
• Improved Patient Satisfaction.
• Decrease Patient Complaints & Readmissions.
• Improve Internal Teamwork & Collaboration.

Be positive in your approach to communication. Greet the older person you are caring for by name, address and speak to them; do not ignore or talk over them. Include the older person in their care to the extent they are able and want to be involved. Allow time for the older person to express their needs.

Start by saying, “I understand why you are upset” or “I feel our communication has been broken down”. Most importantly, remain calm and take stock of your own emotions. Avoid negative language which may lead to escalation of the situation.