Customer service representatives generally need a high school diploma or a GED. High school education provides customer service professionals with the basic communication and interpersonal skills they need to work in this field.

You’ll need:

• customer service skills.
• to be thorough and pay attention to detail.
• the ability to work well with others.
• sensitivity and understanding.
• patience and the ability to remain calm in stressful situations.
• the ability to accept criticism and work well under pressure.
• excellent verbal communication skills.

A Customer Service Assistant, or Customer Service Representative provides a company’s customers with the service they require. Their duties include receiving inbound calls, responding to complaints and selling a company’s products or services.

How to Get a Job in Customer Service

1. Look for the Right Customer Service Position. Customer service jobs can be found in abundance.
2. Create a Professional Resume.
3. Prepare for the Interview Beforehand.
4. Research Your Potential Employer.
5. Attain the Necessary Skills for the Job.

While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don’t be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.

5. Organization. As mentioned earlier, call center agents take up to 50 calls a day, and not every one is resolved during the first call. Some calls will require a follow-up that may last days or weeks after the first interaction.

They can fire you for any reason they want (except for a few protected classes). But being rude to a customer is a good reason for firing someone. But overall, you can be fired for being rude to a customer, even if you weren’t or even if you don’t think you were, or even if “they deserved it.”

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