Transient customer means a customer who is temporarily traveling through a dealer’s area of sales responsibility.

Transient guests are one of the major market segments an consist of individuals or groups that are occupying less than 10 rooms per night. Generally, they are walk-in guests, last minute or bookers or simply people that require a very short term stay in your facility.

There are 5 market segments:

• Transient – These are the guests who are not linked to any group or company.
• Corporate – These are the guests that stay at the hotel at discounted company rates.
• Group –This segment of the guests stays at your hotel under contracted rates for a large group or for an event.

The exact meaning of the word “transient” is something/someone that stays for a relatively short period. In the hospitality context, Transient Travelers are folks who are predominantly on-the-move and seek short (and often urgent) hotel-stays.

(d) A transient guest house is a form of transient guest accommodation within a single- family dwelling or two-family dwelling that is not owner-occupied. (e) A transient guest house has a rental term of less than 30 days.

The most common sources of reservation are as follows:

1. Travel agent. Travel agent acts as a middleman between guest and hotel by making a reservation for a guest.
2. Companies/corporate houses.
3. Airlines.
4. Embassies/consulates.
5. NGOs/INGOs.
6. Government Office and Ministries.
7. Personal approach.

Today, there are largely two types of restaurant reservation systems on the market: services that offer consumer-facing reservation websites and operator-facing management platforms, and those that focus entirely on operator-facing tools.

Hotel Reservation Software

• innRoad. innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds.
• Cloudbeds.
• ThinkReservations.
• Little Hotelier.
• RMS Cloud.
• ResNexus.
• SiteMinder.
• roomMaster.

10 Hotel Management Software Picks to Boost Your Business Efficiency

• eZee Front desk. Many hotels use this brainchild of eZee Technosys for hotel reservations, rate management, revenue maximization, and event management.
• Hotelogix.
• Maestro PMS.
• Hoteliga.
• FCS CosmoPMS.
• SkyTouch Hotel OS.
• Cloudbeds.
• Smart Hotel Software.

(Marriott International has expanded its partnership with Micros Systems, Inc. by selecting the hosted Micros Opera property management system as the property-management system to be used in all Marriott brands worldwide. )

OnQ™

Hilton OnQ

In most hotels elsewhere, they use Opera, from MICROS Systems (now part of Oracle). There may be some exception hotels, but that’s the general rule. Hilton uses ONQ as there property management system.

“The name, OnQ (pronounced “On Cue”), supports the Hilton Hotels Corporation ‘Customer Really Matters’ (CRM) strategy and represents information that is available to team members on demand, prompting them to act on guest ‘cues’ — preferences and service-recovery alerts — that will delight customers and create a bond …

The Friends & Family discount is 50% off of the Best Available Rate. Hilton team member must associate their Hilton Honors account with their Friends & Family one who can then make these bookings by themselves.

Service and Loyalty Tracking