The eight consumer rights are: Right to basic needs, Right to safety, Right to information, Right to choose, Right to representation, Right to redress, Right to consumer education, and Right to healthy environment.

Right to Safety: This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors.

Consumer Rights Vs Responsibilities

Rights of consumers: Six consumer rights have been defined in the Bill, including the right to: (i) be protected against marketing of goods and services which are hazardous to life and property; (ii) be informed of the quality, quantity, potency, purity, standard and price of goods or services; (iii) be assured of …

Responsibility to be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing. Responsibility to complain- It’s consumer responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.

These rights include: The right to choose from a selection of quality products and services that are sold at competitive prices. The right to safety or that products purchased in the marketplace and used as directed will not harm the consumer.

Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.

Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.

Consumer law helps to make sure that customers are aware of what they are buying, such as the ingredients in food; that advertising is fair and does not mislead; that debt collection is fair, and nearly every step in the buying and selling of goods is ordered towards creating a level playing field.

Aim of Consumer Protection Act, 2019

• All e-commerce transactions will be covered:
• New product liability provisions proposed:
• Establishment of Central Consumer Protection Authority:
• Enact 6 rights of consumers:
• Prohibition and Penalties for misleading advertisements:

Since a complaint under Section 12(1)(c) of the Consumer Protection Act can be filed only where there are numerous consumers having the same interest and it has to be filed on behalf of or for the benefit of all the consumers so interested i.e. all of the numerous consumers having the same interest, it is the aggregate …

If the trader breaches the contract for the supply of services by failing to meet the standards required under the Consumer Rights Act 2015, the consumer is entitled to repeat performance of the service or to a price reduction.

This means that the pre-contract information given to the consumer cannot, at any time, be changed without the consumer’s agreement. If the trader breaches this obligation, the consumer can recover costs it incurs as a result up to the amount of the price paid for the digital content.

If the goods do not comply with the Act, a consumer can: reject the goods within 30 days of buying/receiving delivery of the goods. if repair or replacement is not possible, the consumer has a final right to reject the goods and claim a full refund or ask for a price reduction of up to 100%.

Sale of Goods Act replaced by Consumer Rights Act The Sale of Goods Act has been replaced by the Consumer Rights Act. The Consumer Rights Act has made some changes to your rights to return faulty goods and get a refund, replacement or repair, and gives you new rights when you buy digital content.

(2)“Trader” means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

Perishable goods are a complicated case as they might not make it to the 14 days-after-purchase limit under the Consumer Contacts Regulations, let alone the 30-day limit of the Consumer Rights Act. Under these circumstances, the period will be determined by how long it is reasonable to have expected the goods to last.

The Consumer Credit Act regulates credit card purchases but also gives you protection when you enter into a loan or hire agreement. It also gives you the right to a cooling off period.

In the U.S., there’s no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC’s “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.