For a new head or body, ship all old pieces. Cost for either as of 2009 is $39.

To pay by credit card or gift card, please place your order online at www.americangirl.com. Make checks payable to American Girl. Clip and tape the mailing label to your package to send your doll to the hospital via a traceable method.

The cost can range from $5 to $500. Quotes without a picture are difficult, so exact estimates can only be given after looking at several pictures of the doll or seeing it in person. How long will it take? Due to backlogs, plan on most repairs to take several weeks to complete.

Repairs take approximately two to four weeks, with an extra week for One of a Kind doll repairs. Delays occur during the end-of-year winter holiday rush due to volume, and the hospital recommends any doll send in by approximately mid-November in order to have the best chance to return by the holidays.

We recommend the following simple method using water and baking soda:

1. Dampen a soft washcloth with.
2. Make a paste of baking soda and lukewarm water.
3. Rub the vinyl gently in a circular motion with the paste.
4. Wipe with a wet washcloth to remove residue, and rinse washcloth frequently with lukewarm water.

Since 2014, older historical characters have either been retired or updated with new outfits; of the original eight dolls, only Kaya has a range of accessories available.

The first dolls in the American Girl/Historical line (Samantha, Kirsten and Molly) shared the same face mold but had different hair and eye colors.