Organizational Citizenship Behaviors: Best Practices

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job. It is defined as a passive, destructive response in which interest and effort in the job decline.

1. Set an Example. Leaders need to exemplify the types of behaviors they want employees to take on.
2. Encourage Teamwork.
3. Connect the Qualities of OCBs with Company Goals.
4. Don’t Over-Regulate.

Organizational citizenship behavior (OCB) is assessed by measuring how frequently employees display extra-role and discretionary behaviors. One hundred forty-four managerial employees responded to an OCB scale and indicated the number of behaviors on the scale they believed to be formally evaluated.

It increases people’s levels of work meaningfulness. It is good for employee performance and productivity; in fact, research shows that OCB positively predicts performance. It creates better social interactions between employees. It reduces stress.

Organizational citizenship behaviours (OCBs) are individual, discretionary actions by employees that are outside their formal job description. Employees who are willing and happy to go beyond formal job requirements will help organizations cope with change and unpredictable circumstances.

Job performance means the manner in which an employee performs a position of employment and includes an analysis of the employee’s attendance at work, attitudes, effort, knowledge, behaviors, and skills.

There are a number of ways you can support employee development: individual coaching, workshops, courses, seminars, shadowing or mentoring, or even just increasing their responsibilities. Offering these opportunities will give employees additional skills that allow them to improve their efficiency and productivity.

Organizational citizenship behavior (OCB) refers to the behaviors of individuals that promote effectiveness in organizational functioning. OCB is important to employees insofar as it enhances social connections that influence job performance.

The major behavioral science disciplines that contributed to the development of organizational behavior are psychology, sociology, anthropology, management and medicine. All of these disciplines helped shape organizational behavior’s theories on learning, motivation, leadership and productivity.

There are three key levels of analysis in OB. They are examining the individual, the group, and the organization. For example, if I want to understand my boss’s personality, I would be examining the individual level of analysis.

5 Common Ethical Issues in the Workplace

• Unethical Leadership. Having a personal issue with your boss is one thing, but reporting to a person who is behaving unethically is another.
• Toxic Workplace Culture.
• Discrimination and Harassment.
• Unrealistic and Conflicting Goals.
• Questionable Use of Company Technology.